PRIVACY STATEMENT HEALTH ME
Website • Service provision • Health Me app

 

1. Introduction

Health Me attaches great importance to the protection of your personal data. In this privacy statement, we explain clearly and transparently which personal data we process, for what purposes we process it, with which parties the data may be shared, and how we protect your personal data. We treat personal data with care and comply with applicable laws and regulations, including the General Data Protection Regulation (GDPR). This privacy statement applies to the services provided by Health Me, the website of Health Me, and the Health Me app.

2. Responsibility for personal data

Health Me is responsible for the processing of personal data that is processed in the context of membership, our services, our website, and the Health Me app. We process personal data solely for the purposes for which it was obtained and limit the processing to the data necessary for that purpose. When consent is required for a specific processing, we explicitly request consent for that purpose.

3. What personal data do we process?

Depending on your membership, the services you use and the information you provide to us yourself, we may process the following personal data, among others:
First name and surname
Address details
Gender
Date of birth
Phone number
Email address
Payment details
Data related to your membership
Data provided during an intake
Name of your employer when you are affiliated through your employer
Information about reservations and training

In addition, we may process special or sensitive personal data, when this is necessary for our service provision, including:
Health data
Weight
Training goals
Data from wearables

4. For what do we process personal data?

We process personal data for the following purposes, among others:
Signing up and using your Health Me membership
Managing our member administration
Processing payments and invoices
Communication regarding your membership
Booking, managing and viewing training sessions
Offering and performing our services
Displaying and managing information about your subscription
Displaying club information and news
Creating and guiding training programs
Offering nutrition programs and other additional services
Inform members about relevant developments within Health Me
Providing functionality through the Health Me app
The processing takes place, among other things, on the basis of the agreement you enter into with Health Me and, where necessary, based on your consent.

5. Health Me app

Health Me offers its members their own mobile application: the Health Me app. When you use the Health Me app, personal data is processed for the technical operation of the app and to make the various functions available.

This may include, but is not limited to:
Logging in to the app
Identifying your membership
Displaying data about your membership
Showing your subscription
Booking training sessions
Viewing existing and planned reservations
Displaying invoices and other financial information
Displaying club information
Showing news and announcements
Communication between Health Me and its members

For the technical operation of the Health Me app, Health Me uses BOS/Sportivity. BOS/Sportivity processes personal data to the extent necessary for the delivery and technical support of the Health Me app and the associated services. We enter into agreements with parties that process personal data on behalf of Health Me regarding the protection and security of personal data.

6. Special personal data

When this is necessary for our service provision and you provide this data to Health Me, we may process data about, among other things:
Health
Weight
Training goals
Wearables
We treat this personal data with extra care.

This data is processed solely to the extent necessary for our service provision and is only made available within Health Me to employees who need this information for the performance of their duties. According to the existing Health Me policy, this special personal data is deleted within three months after the membership has ended, unless you have given consent to keep these data for longer.

7. Provision of personal data to third parties

Health Me may share personal data with external parties when this is necessary for the execution of our services.

For example, we may use external parties for:
Our digital and technical environment
The Health Me app
Member administration
Financial administration
Payments
Newsletters and communication
Training programs
Customized programs included in the Milon Circle
Nutrition programs

We do not provide personal data to other parties unless we have received permission to do so or are legally obliged to provide the data. Agreements are made with parties that process personal data on behalf of Health Me regarding the security and protection of personal data.

8. Hosting and processing within the Netherlands and the European Union

The personal data processed through the Health Me app is hosted in the Netherlands. Health Me does not provide personal data to parties outside the European Union, unless this is legally permitted and appropriate measures and safeguards are in place to protect personal data.

9. Minors

Health Me processes personal data from persons under 16 years of age only if permission has been given by a parent, guardian or legal representative.

10. Retention periods

Health Me does not store personal data longer than is necessary for the purpose for which it was obtained and processed, and not longer than is required or permitted by law. Personal data that is necessary for the execution of the membership shall in any case be stored for the duration of the membership. For special personal data, additional retention periods apply as described in this privacy statement.

11. Security of personal data

Health Me takes the protection of personal data seriously.

We take appropriate technical and organizational measures to protect personal data against, among other things:
Abuse
Loss
Unauthorized access
Unwanted disclosure
Unauthorized modification
Our website uses an SSL certificate to secure data during transmission.

12. Cookies and similar techniques

The Health Me website uses technical and functional cookies and analytical cookies that do not unnecessarily infringe on your privacy.

These cookies are used, among other things, to:
To ensure that the website functions correctly technically
Remembering preferred settings
Improving ease of use
Optimizing the website
You can restrict the use or storage of cookies via the settings of your internet browser or delete previously stored cookies.

13. Your rights

You have various rights regarding your personal data.

Among other things, you have the right to:

To view your personal data
Having inaccurate personal data corrected
To have personal data deleted under certain circumstances
Object to the processing of personal data
Requesting the transfer of personal data
Withdraw a previously given consent
When you submit a request, Health Me may ask you to identify yourself before we fulfill the request.

14. Questions or complaints

If you have any questions about this privacy statement, about the use of the Health Me app, or about the way we process your personal data, you can contact Health Me. You can find our current contact details via: https://healthme.nl/contact/
If you believe that Health Me is not handling your personal data correctly, we kindly ask you to contact us first so that we can work together to find a solution. In addition, you always have the right to file a complaint with the Dutch Data Protection Authority, the Dutch supervisory authority for privacy and data protection.

15. Changes to this privacy statement

Health Me may change this privacy statement when changes in our services, systems, website, Health Me app, or legislation and regulations require it.
The most up-to-date version of our privacy statement is always available at: https://healthme.nl/privacyverklaring/